Data Protection Policy

Fajee's Privacy Policy — Your information is fully secure

We believe you are the owner of your personal information. How fajee protects your privacy, collects information, and when it shares it — everything is stated here directly.

Last Updated: January 2026
SSL encryption
KYC secured
No selling of data
GDPR compliant

1. Introduction and Applicability

Welcome to fajee. This Privacy Policy ("Policy") explains how the fajee platform — that is, the fajee.app website and associated mobile applications — collects, uses, and protects your personal information when you use our services.

Privacy is not just a legal obligation for us — it is a core commitment to our users. We believe every person should have full control over their own information. This Privacy Policy has been created with that goal in mind.

This Privacy Policy is in conjunction with our Terms and Conditionsin conjunction with the Terms of Use. By using the platform, you are deemed to accept this policy.

This policy has been developed in compliance with international data protection standards — particularly the GDPR (General Data Protection Regulation). We regularly review this policy and update it as needed.

2. What Information We Collect

Fajee collects certain essential information to provide you with accurate services. Below is a detailed description of what types of information are collected.

Information collected during registration:
  • Full name, date of birth, and nationality
  • Email address and mobile number
  • Residential address
  • Preferred currency and language
Information collected during KYC verification:
  • Copy of national ID card, passport, or driving license
  • Proof of address documents (utility bill, bank statement)
  • Payment method verification documents
  • Selfie of the individual (to match identity with documents)
Automatically Collected Information:
  • IP address and device type
  • Browser type and version
  • Browsing activity and session information on the site
  • Gaming history and transaction details
  • Login time and location information (if permission granted)
Type of information Reason for Collection Mandatory?
Name and contact information Account creation and communication Yes
Identity documents KYC verification and age confirmation Yes (before withdrawal)
Payment information Secure transactions Yes
Device and log information Security & fraud prevention Automatic
Cookie data Service improvement and preference retention Optional

3. How We Use Information

Fajee uses collected information only for specific and legitimate purposes. We never use your information unnecessarily or without authorization.

  • Account management: For registration, login, password reset, and account security.
  • Identity verification (KYC): To confirm age and meet regulatory requirements.
  • Transaction processing: For deposits, withdrawals, and bonus payments.
  • Customer service: To resolve your questions and complaints.
  • Platform improvement: Analyzing usage patterns to improve services.
  • Fraud Prevention: To detect and prevent suspicious activity.
  • Legal compliance: To meet regulatory requirements and legal obligations.
  • Marketing communications: To send you promotional and offer information with your consent.

You can opt out of marketing emails or notifications at any time. These preferences can be changed through account settings or via the support team.

4. Sharing Information with Third Parties

Fajee never sells your personal information or shares it with third parties for advertising purposes. However, limited information may be shared in specific circumstances.

Information is shared in the following cases:
  • Payment provider: Information necessary for transaction processing is provided to mobile banking and payment gateways.
  • KYC provider: Approved third-party services may be used for identity verification.
  • Game providers: Minimal information may be shared with game developers for normal game operations.
  • Law enforcement agencies: Information may need to be provided in response to legal obligations or court orders.
  • Anti-Money Laundering authorities: Information may need to be submitted to regulatory authorities to comply with AML policy.

Before sharing information with third parties, we ensure they adhere to the same standard of data protection policies and will use your information solely for the specified purposes.

5. Cookies and Tracking Technology

The fajee website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

Types of cookies Purpose Retention period
Essential cookies Maintaining login sessions and security Deleted at session end
Functional cookies Remembering language and preferences 1 year
Analytics cookies Site Usage Statistics 2 years
Marketing cookies Showing relevant offers 30 days

You can delete cookies or stop accepting new cookies at any time through your browser settings. However, disabling essential cookies may prevent some features of the site from working properly.

6. Our Security Measures

Fajee has implemented industry-leading technical and administrative measures to protect your information. Multiple layers of security are in place to ensure that your data remains safe even if one layer is compromised.

  • 256-bit SSL encryption: All information sent to the site is transmitted in encrypted form and cannot be read by third parties.
  • Data Encryption (At Rest): Sensitive information stored on servers is kept in encrypted form.
  • Two-step verification (2FA): Two-factor authentication can be enabled for additional account security.
  • Regular security audits: The system is regularly audited by independent security experts.
  • Access control: Only authorized personnel can access user information, and every access is logged.
  • Firewall & DDoS protection: Advanced firewalls are active to prevent external attacks.

However, keep in mind — no system on the internet is 100% impenetrable. You can also contribute to security by keeping your password confidential and immediately notifying us if you notice any suspicious activity.

7. Your Rights Regarding Information

As a fajee user, you have several important rights regarding your own information. We respect and facilitate the exercise of these rights.

Right to access information You may request to know what information we hold about you.
Right to Rectification You may request correction of incorrect or incomplete information.
Right to erasure You may request deletion of your information under certain conditions.
Right to restrict processing You may request to restrict the use of your information.
Right to data portability You may request your information in a machine-readable format.
Right to object You may object to the use of information for marketing or profiling purposes.

Contact our support team to exercise these rights. We typically respond within 30 business days.

8. How Long Information Is Retained

Fajee retains your information only as long as necessary or as legally required.

  • Active account information is retained for the duration of the account.
  • Even after account closure, information is typically retained for up to 5 years to meet AML and legal requirements.
  • Transaction records are retained for a minimum of 5 years in accordance with financial regulatory requirements.
  • Marketing preferences and cookie data are deleted immediately upon withdrawal of consent.
  • Security logs are typically retained for up to 12 months.

Once legal obligations expire, your information is securely deleted or anonymized. This process runs automatically.

9. Protection of Minors

Fajee strictly provides services only to individuals aged 18 and above. No information from minors is collected or stored.

  • Age is verified during registration and further confirmed through the KYC process.
  • If any user is proven to be a minor, their account is immediately closed and all information is deleted.
  • Parents may contact us if they have concerns — we take swift action.

10. Contact and Complaints

Contact us for any privacy-related questions, complaints, or requests to exercise your rights.

  • Email: [email protected]
  • Live Chat: 24/7 via the platform's chat button
  • Response Time: Typically within 30 business days

If you believe we have violated your privacy rights, you may also file a complaint with your country's data protection authority.

Why your information is safe at fajee
We ensure your privacy not just in words, but through technology and process
End-to-end encryption

Every transaction and piece of personal information is protected with 256-bit SSL encryption. No third party can read the data during transfer.

KYC-based identity verification

Every account is verified through a valid KYC process. This prevents fraud and abuse, ensuring security for all users.

No Selling of Data — Never

Fajee never sells your personal information to advertisers or third parties under any circumstances. Your information is yours alone.

GDPR compliant

Our privacy policy is built in accordance with international GDPR standards. Users in Bangladesh receive the same European-standard data protection.

Transparent Audit Trail

Complete logs are maintained of who accessed your account and when. Our system automatically alerts us if something suspicious is detected.

Your data under your control

You may request to view, correct, or delete your information at any time. We are obligated to respond within 30 days.

Secure and trusted platform

Your information is secure — join fajee today

Fajee gives you the best gaming experience while maintaining the highest standards of privacy and security. Open an account today and enjoy with peace of mind.

Free registration Instant access Fully Secure 24/7 Support
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